{"id":8265,"date":"2019-06-13T15:55:46","date_gmt":"2019-06-13T19:55:46","guid":{"rendered":"https:\/\/www.aminonmiles.com\/?p=8265"},"modified":"2023-09-26T19:51:10","modified_gmt":"2023-09-26T23:51:10","slug":"how-to-claim-missing-aeroplan-miles","status":"publish","type":"post","link":"https:\/\/aminonmiles.com\/fr\/guides\/how-to-claim-missing-aeroplan-miles\/","title":{"rendered":"How to claim missing Aeroplan points"},"content":{"rendered":"<p>As you fly, stay at hotels, rent cars and use your travel-branded credit card, you&#8217;ll earn Aeroplan points. But system glitches and omissions on your part can happen. Let&#8217;s visit the step by step Aeroplan claim process for different situations.<\/p>\n\n\n\n\n\n<h3 class=\"wp-block-heading\" id=\"0-how-to-access-the-claim-missing-transaction-section\">How to access the &#8220;Claim missing transaction&#8221; section<\/h3>\n\n\n\n<p>First we need to access the appropriate section to claim Aeroplan points. Once you log into your <a href=\"https:\/\/www.aircanada.com\/clogin\/pages\/login\" target=\"_blank\" rel=\"noreferrer noopener\">Aeroplan account<\/a>, click on &#8220;Activity&#8221; tab on your dashboard. A scroll down page and the &#8220;Missing something?&#8221; box will appear on the right hand side:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"472\" height=\"168\" src=\"https:\/\/strange-chandrasekhar.35-182-184-239.plesk.page\/wp-content\/uploads\/2021\/07\/missing_something.png\" alt=\"Missing Aeroplan points link\" class=\"wp-image-12493\" srcset=\"https:\/\/aminonmiles.com\/wp-content\/uploads\/2021\/07\/missing_something.png 472w, https:\/\/aminonmiles.com\/wp-content\/uploads\/2021\/07\/missing_something-300x107.png 300w\" sizes=\"(max-width: 472px) 100vw, 472px\" \/><figcaption>Missing Aeroplan points link<\/figcaption><\/figure><\/div>\n\n\n\n<p>From there, click on &#8220;Submist request&#8221;, than a window like this will pop-up:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"521\" height=\"427\" src=\"https:\/\/strange-chandrasekhar.35-182-184-239.plesk.page\/wp-content\/uploads\/2021\/07\/popup-aeroplan.png\" alt=\"Missing Aeroplan points form start\" class=\"wp-image-12496\" srcset=\"https:\/\/aminonmiles.com\/wp-content\/uploads\/2021\/07\/popup-aeroplan.png 521w, https:\/\/aminonmiles.com\/wp-content\/uploads\/2021\/07\/popup-aeroplan-300x246.png 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><figcaption>Missing Aeroplan points form start<\/figcaption><\/figure><\/div>\n\n\n\n<iframe scrolling=\"no\" referrerpolicy=\"no-referrer-when-downgrade\" frameborder=\"0\" style=\"padding:0px;         margin:0px; border:0px;border-style:none;border-style:none;\" width=\"728\" height=\"90\" src=\"https:\/\/api.fintelconnect.com\/t\/banner\/5e0bf67419a1e3001ae2459e\"><\/iframe>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-claim-aeroplan-points-on-flights\">Claim Aeroplan points on flights<\/h3>\n\n\n\n<p>You clicked on the &#8220;Flight booking&#8221; option. Before you start claiming missing Aeroplan points on flight you must be aware of 2 important details:<\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">Firstly<\/span>, you have to wait at least <strong><span style=\"text-decoration: underline;\">8 days<\/span><\/strong> before you can submit a claim. Air Canada and its <a aria-label=\"Star Alliance (opens in a new tab)\" rel=\"noreferrer noopener\" href=\"https:\/\/www.staralliance.com\/en\/\" target=\"_blank\">Star Alliance<\/a> partners don&#8217;t always post the points in the 2-3 days following the trip. <\/p>\n\n\n\n<p>Also, you have up to 11 months to request the missing points from the flight date.<\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">Secondly<\/span>, your ticket name must match your Aeroplan member name. Also, you <span style=\"text-decoration: underline;\">cannot <\/span>earn or claim points from someone else&#8217;s ticket. Therefore, you can only claim for yourself, regardless of who paid for the ticket.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"979\" height=\"587\" src=\"https:\/\/strange-chandrasekhar.35-182-184-239.plesk.page\/wp-content\/uploads\/2021\/07\/claim-flight-aeroplan.png\" alt=\"Missing Aeroplan points on flight form\" class=\"wp-image-12500\" srcset=\"https:\/\/aminonmiles.com\/wp-content\/uploads\/2021\/07\/claim-flight-aeroplan.png 979w, https:\/\/aminonmiles.com\/wp-content\/uploads\/2021\/07\/claim-flight-aeroplan-300x180.png 300w, https:\/\/aminonmiles.com\/wp-content\/uploads\/2021\/07\/claim-flight-aeroplan-768x460.png 768w\" sizes=\"(max-width: 979px) 100vw, 979px\" \/><figcaption>Missing Aeroplan points on flight form<\/figcaption><\/figure><\/div>\n\n\n\n<p>You can claim miles on Air Canada, Air Canada Express and Air Canada Rouge flights, as well as on all Star Alliance partner flights and code-share partners Gulf Air, Jet Airways, Middle East Airlines, Central Mountain Air, Sri Lankan Airlines, Etihad Airways, Aer Lingus and Vistara.<\/p>\n\n\n\n<p>Keep in mind that if your trip had multiple flights, then you&#8217;ll have to claim each flight individually. Also, if you had not registered to bonus Aeroplan miles promotions then you cannot claim bonus miles.<\/p>\n\n\n\n<p>The claim process requires the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><em>Ticket number;<\/em><\/li><li><em>The number of  flights;<\/em><\/li><li><em>Airline name;<\/em><\/li><li><em>Flight number;<\/em><\/li><li><em>Departure date;<\/em><\/li><li><em>Departure airport;<\/em><\/li><li><em>Arrival airport;<\/em><\/li><\/ul>\n\n\n\n<p>The process is short and efficient. The points will post in the next 48 hours if all of the information is accurate.<\/p>\n\n\n\n<iframe scrolling=\"no\" referrerpolicy=\"no-referrer-when-downgrade\" frameborder=\"0\" style=\"padding:0px;         margin:0px; border:0px;border-style:none;border-style:none;\" width=\"728\" height=\"90\" src=\"https:\/\/api.fintelconnect.com\/t\/banner\/5e0bf67419a1e3001ae2459e\"><\/iframe>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-claim-missing-aeroplan-points-on-hotel-stays\">Claim missing Aeroplan points on hotel stays<\/h3>\n\n\n\n<p>This claim is different. You cannot request it through Aeroplan.com but with the hotel brand directly.  Therefore, make sure your hotel loyalty program earning preferences are set-up appropriately.<\/p>\n\n\n\n<p>You can claim by calling or emailing. My advise is to claim online. <a rel=\"noreferrer noopener\" aria-label=\"This is how you claim missing Hilton Honors points (opens in a new tab)\" href=\"https:\/\/aminonmiles.com\/fr\/guides\/claim-missing-hilton-honors-points\/\" target=\"_blank\">This is how you claim missing Hilton Honors points<\/a> is an online example. You have up to 6 month to request missing miles.<\/p>\n\n\n\n<p>You can email directly the following brands:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Accor Hotels  <a href=\"mailto:CustomerCare@welcome.accorhotels.com\">CustomerCare@welcome.accorhotels.com<\/a> ;<\/li><li>Best Western International  <a href=\"mailto:bwrcs@bestwestern.com\">bwrcs@bestwestern.com<\/a> or 1-800-237-8483;<\/li><li>Choice Hotel International 1-866-283-3510;<\/li><li>Coast Hotels &amp; Resorts 1-800-716-6199;<\/li><li>Gouverneur Hotels 1-888-910-1111;<\/li><li>Hilton Honors <a href=\"mailto:Hhonors@hilton.com\">Hhonors@hilton.com<\/a>;<\/li><li>InterContinental Hotels Group 1-800-327-0200;<\/li><li>Langham Hotels  <a href=\"mailto:ffp@langhamhotels.com\">ffp@langhamhotels.com<\/a> or 1-852-355-23990;<\/li><li>Marriott Hotels 1-800-627-7468;<\/li><li>Pan Pacific Hotels <a href=\"https:\/\/www.aircanada.com\/ca\/en\/aco\/home\/aeroplan\/your-aeroplan\/_tel_1-877-324-4856\">1-877-324-4856<\/a><\/li><li>Shangri-La  <a href=\"mailto:ffp_cro@shangri-la.com\">ffp_cro@shangri-la.com<\/a> ;<\/li><li>Wyndham Worldwide 1-866-996-7937.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-claim-missing-aeroplan-points-on-car-rentals\">Claim missing Aeroplan points on car rentals<\/h3>\n\n\n\n<p>To claim your Aeroplan points, you&#8217;ll to do it direct with the car rental company. With Avis, link up to the <a aria-label=\"Car Rental Receipt and Agreeement (opens in a new tab)\" rel=\"noreferrer noopener\" href=\"https:\/\/www.avis.ca\/en\/reservation\/get-e-receipt\" target=\"_blank\">Car Rental Receipt and Agreement<\/a> page. For Budget, link to the <a aria-label=\"Budget Canada Car Rental e-Receipt (opens in a new tab)\" href=\"https:\/\/www.budget.ca\/en\/reservation\/get-e-receipt\" target=\"_blank\" rel=\"noreferrer noopener\">Budget Canada Car Rental e-Receipt <\/a>page. You&#8217;ll have to call Payless at 1-800-729-5377.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"4-claim-missing-aeroplan-points-with-other-travel-partners\">Claim missing Aeroplan points with other travel partners<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"5-air-canada-vacations\">Air Canada Vacations<\/h4>\n\n\n\n<p>You&#8217;ll have to call Air Canada Vacations direct at 1-800-296-3408 or use their <a href=\"https:\/\/vacations.aircanada.com\/en\/contact-us-form\" target=\"_blank\" rel=\"noreferrer noopener\">Contact Form<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"6-hotels-amp-car-rentals-booked-through-cxloyalty\">Hotels &amp; car rentals booked through cxLoyalty<\/h4>\n\n\n\n<p>If you booked hotels and car rentals via Aeroplan (managed by cxLoyalty) email them direct to make the claim at <a href=\"mailto:points@aeroplan.cxloyalty.com\">points@aeroplan.cxloyalty.com<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"7-mozio\">Mozio<\/h4>\n\n\n\n<p>Call Mozio direct at <a href=\"https:\/\/www.aircanada.com\/ca\/en\/aco\/home\/aeroplan\/your-aeroplan\/_tel_1-877-959-6727\">1-877-959-6727<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"8-rocketmiles\">Rocketmiles<\/h4>\n\n\n\n<p>Same thing, contact Rocketmiles direct at <a href=\"mailto:concierge@rocketmiles.com\">concierge@rocketmiles.com<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"9-claim-missing-aeroplan-points-with-financial-partners\">Claim missing Aeroplan points with financial partners<\/h3>\n\n\n\n<p>Aeroplan has 3 financial partners in Canada: American Express, TD Bank and CIBC. To claim the missing points, members have to get in touch with the financial institution their credit card&#8217;s associated with. <\/p>\n\n\n\n<p>Usually members can call direct the toll-free number behind their credit card. Here are the phone numbers for each bank:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>American Express 1-800-668-2639;<\/li><li>CIBC 1-800-465-4653;<\/li><li>TD Bank 1-800-983-8472.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"10-conclusion\">Conclusion<\/h3>\n\n\n\n<p>Never miss a chance to earn or claim your Aeroplan points. There&#8217;s no better feeling than a reward ticket. Miles rack-up faster then we think. They add up thanks to bonus offer, double dip opportunities, spend habits and travel. <\/p>\n\n\n\n<p>As a family we were able to fly to Doha &amp; Muscat s a family. Read how <a aria-label=\"Aeroplan miles saved us 86% on family vacations airfare (opens in a new tab)\" rel=\"noreferrer noopener\" href=\"https:\/\/aminonmiles.com\/fr\/guides\/aeroplan-qr-miles-saved-us-86-on-family-vacation-airfare\/\" target=\"_blank\">Aeroplan miles saved us 86% on family vacations airfare<\/a>. If you want to share your experience and questions reach out on Facebook&#8217;s <a aria-label=\"Amin On Miles Club (opens in a new tab)\" rel=\"noreferrer noopener\" href=\"https:\/\/www.facebook.com\/groups\/268181157103533\/\" target=\"_blank\">Amin On Miles Club<\/a>.<\/p>\n\n\n\n<iframe scrolling=\"no\" referrerpolicy=\"no-referrer-when-downgrade\" frameborder=\"0\" style=\"padding:0px;         margin:0px; border:0px;border-style:none;border-style:none;\" width=\"728\" height=\"90\" src=\"https:\/\/api.fintelconnect.com\/t\/banner\/5e0bf67419a1e3001ae2459e\"><\/iframe>","protected":false},"excerpt":{"rendered":"<p>As you fly, stay at hotels, rent cars and use your travel-branded credit card, you&#8217;ll earn Aeroplan points. But system glitches and omissions on your part can happen. Let&#8217;s visit the step by step Aeroplan claim process for different situations. How to access the &#8220;Claim missing transaction&#8221; section First we need to access the appropriate &#8230; <a title=\"How to claim missing Aeroplan points\" class=\"read-more\" href=\"https:\/\/aminonmiles.com\/fr\/guides\/how-to-claim-missing-aeroplan-miles\/\" aria-label=\"More on How to claim missing Aeroplan points\">Read more<\/a><\/p>","protected":false},"author":2,"featured_media":2826,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[76,212,83,213],"class_list":["post-8265","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guides","tag-aeroplan","tag-claim","tag-miles","tag-missing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to claim missing Aeroplan points | Travel Hack With Amin On Miles<\/title>\n<meta name=\"description\" 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