As you fly, stay at hotels, rent cars and use your travel-branded credit card, you’ll earn Aeroplan points. But system glitches and omissions on your part can happen. Let’s visit the step by step Aeroplan claim process for different situations.
How to access the “Claim missing transaction” section
First we need to access the appropriate section to claim Aeroplan points. Once you log into your Aeroplan account, click on “Activity” tab on your dashboard. A scroll down page and the “Missing something?” box will appear on the right hand side:
From there, click on “Submist request”, than a window like this will pop-up:
Claim Aeroplan points on flights
You clicked on the “Flight booking” option. Before you start claiming missing Aeroplan points on flight you must be aware of 2 important details:
Firstly, you have to wait at least 8 days before you can submit a claim. Air Canada and its Star Alliance partners don’t always post the points in the 2-3 days following the trip.
Also, you have up to 11 months to request the missing points from the flight date.
Secondly, your ticket name must match your Aeroplan member name. Also, you cannot earn or claim points from someone else’s ticket. Therefore, you can only claim for yourself, regardless of who paid for the ticket.
You can claim miles on Air Canada, Air Canada Express and Air Canada Rouge flights, as well as on all Star Alliance partner flights and code-share partners Gulf Air, Jet Airways, Middle East Airlines, Central Mountain Air, Sri Lankan Airlines, Etihad Airways, Aer Lingus and Vistara.
Keep in mind that if your trip had multiple flights, then you’ll have to claim each flight individually. Also, if you had not registered to bonus Aeroplan miles promotions then you cannot claim bonus miles.
The claim process requires the following information:
- Ticket number;
- The number of flights;
- Airline name;
- Flight number;
- Departure date;
- Departure airport;
- Arrival airport;
The process is short and efficient. The points will post in the next 48 hours if all of the information is accurate.
Claim missing Aeroplan points on hotel stays
This claim is different. You cannot request it through Aeroplan.com but with the hotel brand directly. Therefore, make sure your hotel loyalty program earning preferences are set-up appropriately.
You can claim by calling or emailing. My advise is to claim online. This is how you claim missing Hilton Honors points is an online example. You have up to 6 month to request missing miles.
You can email directly the following brands:
- Accor Hotels CustomerCare@welcome.accorhotels.com ;
- Best Western International email@example.com or 1-800-237-8483;
- Choice Hotel International 1-866-283-3510;
- Coast Hotels & Resorts 1-800-716-6199;
- Gouverneur Hotels 1-888-910-1111;
- Hilton Honors Hhonors@hilton.com;
- InterContinental Hotels Group 1-800-327-0200;
- Langham Hotels firstname.lastname@example.org or 1-852-355-23990;
- Marriott Hotels 1-800-627-7468;
- Pan Pacific Hotels 1-877-324-4856
- Shangri-La email@example.com ;
- Wyndham Worldwide 1-866-996-7937.
Claim missing Aeroplan points on car rentals
To claim your Aeroplan points, you’ll to do it direct with the car rental company. With Avis, link up to the Car Rental Receipt and Agreement page. For Budget, link to the Budget Canada Car Rental e-Receipt page. You’ll have to call Payless at 1-800-729-5377.
Claim missing Aeroplan points with other travel partners
Air Canada Vacations
You’ll have to call Air Canada Vacations direct at 1-800-296-3408 or use their Contact Form.
Hotels & car rentals booked through cxLoyalty
If you booked hotels and car rentals via Aeroplan (managed by cxLoyalty) email them direct to make the claim at firstname.lastname@example.org.
Call Mozio direct at 1-877-959-6727.
Same thing, contact Rocketmiles direct at email@example.com.
Claim missing Aeroplan points with financial partners
Aeroplan has 3 financial partners in Canada: American Express, TD Bank and CIBC. To claim the missing points, members have to get in touch with the financial institution their credit card’s associated with.
Usually members can call direct the toll-free number behind their credit card. Here are the phone numbers for each bank:
- American Express 1-800-668-2639;
- CIBC 1-800-465-4653;
- TD Bank 1-800-983-8472.
Never miss a chance to earn or claim your Aeroplan points. There’s no better feeling than a reward ticket. Miles rack-up faster then we think. They add up thanks to bonus offer, double dip opportunities, spend habits and travel.
As a family we were able to fly to Doha & Muscat s a family. Read how Aeroplan miles saved us 86% on family vacations airfare. If you want to share your experience and questions reach out on Facebook’s Amin On Miles Club.