How do I cancel my Avios reward flight without any penalty

Amin Benzaza

British Airways app

As you start using your Avios for reward flights, mistakes can happen. Wrong dates, passenger names spelling mistakes or simply a change of mind are some of the reasons that may occur.

The process of booking one’s own reward flight requires focus and attention to details. A mistake can cost you your miles and money if you don’t pay attention and react on time.

How to cancel an Avios booking without any penalty

The process is pretty straight forward. Let’s say you booked a reward flight via your British Airways Executive Club account. You receive your e-ticket receipt through to your email account.

Qatar Airways First Class reward flight using Avios
Qatar Airways First Class reward flight using Avios

However, you notice that you had chosen the wrong flight. You wanted to fly QR1136 but instead you booked QR1124. So what do you do?

You have 24 hours to react. Here are the 3 steps:

  1. In Canada, you need to call 1-800-247-9297. That’s the British Airways contact centre number, which operates daily from 7am to 11pm Eastern time;
  2. ⛔ YOU HAVE TO CALL THE CONTACT CENTRE ⛔ There are no other ways to cancel or make changes to the booking;
  3. The agent will be able to help you cancel the reservation and claim a full refund of charges and Avios points;

The Avios are refunded within 24 hours. The money credit can take up to 5-7 business days.

British Airways Executive Club reward cancellation confirmation
British Airways Executive Club reward cancellation confirmation

But there are exception and exclusions.

Exclusions of the guarantee

Although the process is intuitive and very useful it does have its limitations and exclusions. Furthermore, you’ll to to keep those in mind and pay a lot of attention when you book your next reward flights under any of the following conditions:

  1. If your booking was made for travel within 24 hours then you cannot change, amend or cancel it;
  2. If the booking does not require an immediate payment;
  3. Packages that involve: Flights, hotel, car rental or activities. They are locked-in. No changes are possible;
  4. South African domestic reward flights operated by Comair cannot be changed.

Cancellations & changes beyond 24h

Members have to expect fees to cancel and/or make changes to their reward booking. Fees depend on where members are departing from.

For Canada and US-based flyers, changes to dates, times or cancellation (including points redeposit) will incur a charge of US$55 in the US and US$58 for Canada. This fee does not apply to Gold status members.


Using your Avios points is a great source of savings. What is your experience with redeeming miles and finding a mistake? What did you do?

Please share with me your experience and opinion on Amin On Miles Facebook page.

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